odds96 Privacy Policy

This Privacy Policy ("Policy") describes how odds96 ("odds96", "we", "us", "our") collects, uses, stores, and discloses personal data relating to individuals ("you", "your", "User") who access or use the odds96 website at https://odds96.bio and all associated services, products, and features (collectively, the "Platform").

odds96 acts as the data controller in respect of personal data collected through the Platform. We are committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account on the odds96 Platform, making a deposit, placing a bet, or otherwise using any feature of the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform.

odds96 collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Identity & Contact Data

• Full legal name
• Date of birth
• Residential address (including division, district, and postal code)
• Email address
• Mobile phone number
• National ID card number or passport number (collected during identity verification)

2.2 Account Data

• Username and encrypted password
• Account creation date and last login timestamp
• Responsible gaming preferences and self-imposed limits
• Communication preferences and marketing opt-in status

2.3 Financial & Transaction Data

• Deposit and withdrawal amounts and timestamps
• Payment method identifiers (e.g., registered bKash or Nagad mobile number, masked card number)
• Transaction reference numbers and status records
• Account balance history

2.4 Betting & Gaming Activity Data

• Bet placement records, selections, stakes, and outcomes
• Casino game session logs and game round histories
• Bonus and promotion usage history

2.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session duration, pages visited, and in-platform navigation patterns
• Cookie identifiers and analytics data (see section 10)

2.6 Communications Data

• Content and metadata of messages sent to odds96 customer support via live chat, email, or WhatsApp
• Survey responses and feedback submitted voluntarily

3.1 Directly From You

The majority of personal data we hold is provided directly by you during the account registration process, when completing identity verification, when making deposits or withdrawals, when placing bets, and when contacting our support team.

3.2 Automatically Through Technology

When you access the Platform, certain technical data is collected automatically by our web servers and analytics tools. This includes your IP address, device identifiers, browser type, session timestamps, and navigation data. This collection occurs regardless of whether you are a registered user or a visitor browsing the Platform without an account.

3.3 From Third-Party Service Providers

odds96 may receive personal data about you from regulated third-party service providers in the course of processing your transactions and verifying your identity. These providers include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification agencies, and fraud prevention services. Data received from such providers is used solely to fulfil the purpose for which it was shared.

3.4 From Cookies and Similar Technologies

We use cookies and similar tracking technologies to recognise returning users, maintain session state, and analyse Platform usage patterns. Full details are provided in section 10 of this Policy.

odds96 uses the personal data it collects for the following purposes:

odds96 processes your personal data on one or more of the following legal bases:

• Contract performance: Processing is necessary to create and manage your account, process your transactions, and deliver the betting and casino services you have requested.
• Legal obligation: Processing is necessary to comply with anti-money laundering (AML) requirements, identity verification obligations, fraud reporting duties, and other applicable legal requirements.
• Legitimate interests: Processing is necessary for purposes that are in odds96's or a third party's legitimate interests, such as fraud prevention, platform security, improving user experience, and responsible gaming monitoring — provided those interests are not overridden by your rights and interests.
• Consent: Where required by applicable law, we will obtain your explicit consent before processing your data for a specific purpose (such as sending marketing communications). You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

odds96 does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Payment Processors

To process deposits and withdrawals, we share relevant financial and identity data with regulated payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers are contractually bound to use your data only for processing the specific transaction and to maintain appropriate security standards.

6.2 Identity Verification & Fraud Prevention Services

To fulfil KYC obligations and detect fraudulent activity, we may share identity and transaction data with specialist third-party verification and fraud-screening agencies. These agencies process data on our behalf under data processing agreements.

6.3 Game Content Providers

Our casino and sports-betting content is supplied by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. These providers may receive limited technical session data (such as an anonymised session token) to deliver game content but do not receive your full identity or financial details.

6.4 IT Infrastructure & Security Providers

We use third-party hosting, cloud infrastructure, and cybersecurity service providers to operate the Platform. These providers act as data processors and handle personal data solely on our documented instructions.

6.5 Legal & Regulatory Authorities

odds96 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where required to do so by applicable law or where such disclosure is necessary to protect the rights, property, or safety of odds96, its users, or the public.

The odds96 Platform serves users primarily based in Bangladesh. Some of our service providers and technology infrastructure partners may be located outside Bangladesh, meaning your personal data may be transferred to and processed in other countries.

Where such transfers occur, odds96 takes reasonable steps to ensure that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses with recipient entities. By using the Platform, you acknowledge and consent to the transfer of your personal data to countries outside Bangladesh where necessary for the delivery of the services described in this Policy.

odds96 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected or to meet applicable legal, regulatory, or contractual requirements. The following general retention guidelines apply:

• Active account data: Retained for the duration of the account relationship and for a period of up to 5 years following account closure.
• Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction to satisfy AML and financial record-keeping obligations.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification or from account closure, whichever is later.
• Customer support communications: Retained for up to 3 years from the date of the communication.
• Technical and cookie data: Retained for up to 13 months from collection unless a shorter period applies under applicable law.

On expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle procedures. Where data cannot be immediately deleted due to backup system constraints, it will be isolated and protected from further active processing until deletion is technically feasible.

odds96 employs a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption on all data in transit between your device and our servers.
• Encrypted storage of passwords and sensitive identity data at rest.
• Access controls that restrict access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and vulnerability testing of Platform infrastructure.
• Fraud monitoring systems that detect and flag unusual account or transaction activity in real time.
• Staff training on data protection obligations and secure data handling practices.

While odds96 takes these measures seriously, no system can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and interests, odds96 will notify affected users promptly and take all reasonable steps to contain and remediate the incident.

The odds96 Platform uses cookies and similar technologies (such as pixel tags and local storage objects) to improve your experience, maintain session state, and analyse how the Platform is used. The following types of cookies may be used:

Essential Cookies

These cookies are strictly necessary for the Platform to function. They enable core features such as maintaining your logged-in session, remembering responsible gaming limit settings, and securing your account. Essential cookies cannot be disabled without significantly impairing your ability to use the Platform.

Analytics Cookies

These cookies collect anonymised or aggregated data about how users navigate the Platform — for example, which pages are most visited and how long sessions typically last. This data helps odds96 identify areas for improvement and optimise the user experience. Analytics cookies do not identify you personally.

Functionality Cookies

These cookies remember your preferences — such as your preferred language, display settings, and notification choices — so you do not need to re-enter them on each visit.

Managing Cookies

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the Platform. Most modern browsers allow you to view, block, and delete cookies through their privacy or security settings menus. For guidance on managing cookies in specific browsers, refer to your browser's help documentation.

Subject to applicable law, you have the following rights in respect of your personal data held by odds96:

• Right of access: You may request a copy of the personal data that odds96 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. You can update most account information directly through your profile settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or a contract, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will cease processing for that purpose immediately.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the odds96 support team using the details provided in section 14. We will respond to all rights requests within a reasonable period and in accordance with applicable requirements. We may need to verify your identity before processing a rights request.

The odds96 Platform is strictly intended for individuals aged 18 years and above. odds96 does not knowingly collect personal data from any individual under the age of 18. Account registration requires confirmation of age eligibility, and odds96 may require documentary proof of age as part of the KYC process.

If odds96 becomes aware that personal data has been collected from an individual under the age of 18, that account will be immediately suspended, all associated data will be deleted promptly, and any deposits made will be returned via the original payment method where technically and legally possible.

If you have reason to believe that a minor has registered an account on the odds96 Platform, please notify us immediately at the contact details in section 14. 18+ only. Please gamble responsibly.

odds96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Last Revised" date at the top of this document and, where practicable, notify registered users via their registered contact method or by displaying a prominent notice on the Platform.

Your continued use of the odds96 Platform following the publication of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how odds96 has handled your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the Platform
• WhatsApp: +880 1700 000000
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)

All privacy-related enquiries and complaints will be acknowledged within 48 hours of receipt and investigated thoroughly. Where you are not satisfied with our response, you may have the right to raise a complaint with a relevant data protection authority in your jurisdiction.